Terminal User Manual

NEXGO N5 is an Android payment terminal with a touchscreen, receipt printer and cash register in one. The terminal has a fully backlit graphic display. Terminal installation Connect your t...

The round button on the left side of the terminal is used to switch it on and off. To turn the terminal on, press and hold the button until the display lights up. To turn the terminal off, hold the button until the "Power Off; Reboot; Airpl...

In order to make payment transactions on the terminal, it needs an internet connection - for example, via Wi-Fi. The terminal only supports networks that use the usual 2.4 GHz frequency. For smooth operation, we recommend ensuring a good Wi-Fi sign...

If you have your own SIM card, you need to insert it into the terminal. The place for inserting the SIM card is located under the battery cover of the terminal. Turn the terminal over and carefully remove the battery cover. Insert the S...

When the terminal is connected to Wi-Fi, LAN or via a data SIM, the connection indicator appears in the status bar at the top of the screen.  We recommend that you check the status of the terminal: Launch the Switchio Store app - this wil...

The printer is placed in the upper part of the terminal. The terminal is supplied with one paper roll. Running out of paper is signalled by the red stripe during printing. To replace, use a Thermo cash register roll type 57/40/12 (18m) BPA free rol...

In the main menu of the payment application there is an icon at the top with the status of the internet connection, server status, date and time and terminal ID.  At the bottom there are buttons to view the dashboard, payment and Switchio Pay se...

1. Select the "Payment" item in the menu 2. Fill in the required payment amount. If needed, you can also enter a variable symbol. After pressing "Add variable symbol" the system keyboard will pop up. The numerical keyboard will open after clicki...

Feature activation To have the Tips feature activated, contact our customer support .  Choose "Payment" in the menu Enter the goods' or services' price.  If the Tips feature was activated, the terminal will offer to enter...

There are two ways to refund funds that have already been paid at the payment terminal: Directly in the payment terminal environment via the "Cancel" function. This is used to cancel the last transaction made, for example, if the operator ente...

Use the "Cancel" feature to cancel the last transaction that was completed on the terminal. Cancellation is performed, for example, in the following situations: The operator has entered an incorrect payment amount. The signature on t...

Using the “Transaction History” option, you can print out any older receipt from the terminal. After clicking on the payment, the terminal will offer the "Print receipt" option for the customer or merchant. Sample receipts for the merchan...

Closing The closing is carried out at the end of each working day to check the actual status of transactions processed over a certain period of time. After the closing, the transaction totals are reset to zero. Each subsequent transaction is refle...

It is possible to enter your own variable symbol when making a payment via terminals. However, the maximum length allowed is 20 alphanumeric characters. To switch between numbers and letters, you must change the keyboard. Select "Payment" in t...

Choose "Payment" in the menu Enter the amount If you have requested multiple currencies in the terminal, click on "Payment in EUR"/"Payment in CZK" to switch. Then choose the currency you need. Confirm the amount by pressing ...

Settings The settings include tools for downloading parameters from the server and editing them, which you can use in case a change has been made on the terminal that has not been propagated to its system (e.g. disconnection from the POS system). ...

This feature allows you to update the payment app in the terminal using the Switchio Store. To do this successfully, the terminal must be connected to the internet at all times. For instructions on how to connect to the internet, please see the...

To perform the terminal update, follow the steps shown in the following two video tutorials (they show the procedure for updating to version 3.1.1, which is similar for newer versions). Updating the Switchio Store app Updating the...

If the payment application is removed from the terminal home screen (e.g. by mistake), you can return it manually via the widget menu. To open the widgets menu, click and hold your finger in the available space on the home screen. The home s...

In some cases, you might need to clear data of the Switchio Store app. Here is how to do it. On the main screen, click the "Settings" gear icon. In "Settings", select "Applications". Then click on "Switchio Store". ...

Plug the power cord into the connector labeled “USB”. Then insert the ethernet cable (internet connection) in the connector labelled “LAN / WAN”. 2. Place the terminal on the docking station and switch it on by pressing the button on the le...