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Terminal User Manual
24 Articles
in this category
Contents
Terminal User Manual
24 Articles
in this category
Quickstart Guide
Comgate offers a choice of 2 types of payment terminals: N5 Move (portable - with rechargeable battery) N5 Fix (fixed - connected to the mains) The terminals differ only in hardware. The control applicatio...
Switching the terminal on / off
The round button on the left side of the terminal is used to switch it on and off. To turn the terminal on, press and hold the button until the display lights up. To turn the terminal off, hold the button until the "Power Off; Reboot; Airpl...
Connection with Wi-Fi
In order to make payment transactions on the terminal, it needs an internet connection - for example, via Wi-Fi. The terminal only supports networks that use the usual 2.4 GHz frequency. For smooth operation, we recommend ensuring a good Wi-Fi sign...
Connecting with a data SIM
If you have your own SIM card, you need to insert it into the terminal. The place for inserting the SIM card is located under the battery cover of the terminal. Turn the terminal over and carefully remove the battery cover. Insert the S...
Check Terminal Status
When the terminal is connected to Wi-Fi, LAN or via a data SIM, the connection indicator appears in the status bar at the top of the screen. We recommend that you check the status of the terminal: Launch the Switchio Store app - thi...
Change of the Payment Paper Roll
The printer is placed in the upper part of the terminal. The terminal is supplied with one paper roll. Running out of paper is signalled by the red stripe during printing. To replace, use a Thermo cash register roll type 57/40/12 (18m) BPA free rol...
Application menu
In the main menu of the payment application there is an icon at the top with the status of the internet connection, server status, date and time and terminal ID. At the bottom there are buttons to view the dashboard, payment and Switchio P...
Payment
1. Select the "Payment" item in the menu 2. Fill in the required payment amount. If needed, you can also enter a variable symbol. After pressing "Add variable symbol" the system keyboard will pop up. The numerical keyboard will open after clicki...
Tips
Feature activation To have the Tips feature activated, contact our customer support . Choose "Payment" in the menu Enter the goods' or services' price. If the Tips feature was activated, the terminal will offe...
Refund on a Payment Terminal
There are three ways to refund funds that have already been paid at the payment terminal: Directly in the payment terminal environment via the "Cancel" function. This is used to cancel the last transaction made, for example, if the operator e...
Cancellation
Use the "Cancel" feature to cancel the last transaction that was completed on the terminal. Cancellation is performed, for example, in the following situations: The operator has entered an incorrect payment amount. The signature on t...
Receipt
Using the “Transaction History” option, you can print out any older receipt from the terminal. After clicking on the payment, the terminal will offer the "Print receipt" option for the customer or merchant. Sample receipts for the merchan...
Total/Subtotal
Closing The closing is carried out at the end of each working day to check the actual status of transactions processed over a certain period of time. After the closing, the transaction totals are reset to zero. Each subsequent transaction is refle...
Variable symbol
It is possible to enter your own variable symbol when making a payment via terminals. However, the maximum length allowed is 20 alphanumeric characters. To switch between numbers and letters, you must change the keyboard. Select "Payment" in t...
Payments in EUR
Choose "Payment" in the menu Enter the amount If you have requested multiple currencies in the terminal, click on "Payment in EUR"/"Payment in CZK" to switch. Then choose the currency you need. Confirm the amount by pressing ...
Adding a Payment App Icon Onto the Home Screen
If the payment application is removed from the terminal home screen (e.g. by mistake), you can return it manually via the widget menu. To open the widgets menu, click and hold your finger in the available space on the home screen. The home s...
Settings and Handshake
Settings The settings include tools for downloading parameters from the server and editing them, which you can use in case a change has been made on the terminal that has not been propagated to its system (e.g. disconnection from the POS system). ...
Terminal Update
This feature allows you to update the payment app in the terminal using the Switchio Store. To do this successfully, the terminal must be connected to the internet at all times. For instructions on how to connect to the internet, please see the...
Update the Terminal to New Version
To perform the terminal update, follow the steps shown in the following two video tutorials (they show the procedure for updating to version 3.1.1, which is similar for newer versions). Updating the Switchio Store app Updating the...
Downloading terminal configuration
When activating certain features, customer support may ask you to download a new terminal configuration. This process needs to be completed manually following the steps below. Steps In the Switchio Pay app, go to Settings → Server Para...
Clear the Switchio Store App Memory
In some cases, you might need to clear data of the Switchio Store app. Here is how to do it. On the main screen, click the "Settings" gear icon. In "Settings", select "Applications". Then click on "Switchio Store". ...
Ethernet/Hotspot Connection
N5 Fix N5 Fix terminals can be connected to the Internet via an Ethernet cable. The port for the Ethernet cable is located on the bottom of the terminal. Turn the display of the terminal face down. Plug the cable into the connector....
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