Notifications for Merchants

E-mail notifications are messages to the merchant informing them of payments, billing, receivables or any errors on the payment gateway.

Payment status

The merchant receives information on the status of each payment initiated. Confirmed is the payment status for successful transactions, while Cancelled is used for transactions that do not go through, such as when the payment expires on the payment gateway.

Report details

To set the email address for notifications, go to the Client Portal > Integration tab > Contact details > Email for individual payment information.

If the e-mail address is not provided, messages will not be sent.

Payment refund

For each submitted refund, the merchant receives a notification with the details of the respective refund.

Report details

To set the email address for notifications, go to the Client Portal > Integration tab > Contact details > Email for individual payment information.

If the e-mail address is not provided, messages will not be sent.

Bulk payment statements

We send daily and monthly billing statements to your email address.

You can set the email address to which the statements should be sent in the Client Portal > Integration tab > Contact details > Email for bulk payment statements.

It is not possible to turn off the sending of these messages.

Detailed information about statements can be found in a separate article.

Accounts receivable

If a receivable arises on your account for any reason, a message will be sent to you with the amount and payment instructions.

The email address to which these notices will be sent may be changed by Customer Support at your request. It cannot be changed in the Client Portal.

Error message

When sending requests to the payment gateway, you may encounter error messages that the payment gateway returns. The merchant will receive information about these errors to their email address. If multiple identical errors occur, they are grouped into one notification message.

An overview of all error messages with an explanation can be found under the link here, or directly in the technical documentation.

Report details

Set the email address to which the error message should be sent in the Client Portal > Integration tab > Contact details > Email for sending errors in the eshop link.

It is not possible to turn off the sending of these messages.