Notifications for Payers
Notifications for Payers
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Email notifications to payers inform your customer about the status of their payment and are essential for transparency throughout the process. They are designed to increase the success rate of completing payments. They allow the customer to easily return to the payment if, for example, they accidentally close their web browser, make a mistake on their mobile phone, don't have enough funds in their account or card, or perhaps delay a purchase decision.
You can choose from 3 notification settings:
Notification settings
You can make the settings in your Client Portal (tab Integration → Store Settings → Store Connection → Edit (pencil icon) → Notifications for customers).
If you have multiple e-shop connections, you need to set up the notification scheme for each one separately.
New clients
All new clients are automatically set to advanced e-mail notifications.
No Notifications
If you choose this setting, no notification e-mails will be sent to your customers.
Simple Settings
If you choose this setting, only one notification e-mail will go out to your customers, the Payment Status, immediately after the payment is created.
Advanced Settings
This mode maximises the success rate of payment completion. The customer receives more payment reminders, which significantly increases the chances of completing the payment even if they encounter any complications during checkout. This mode is ideal for ensuring the highest possible conversion and payment payment completion.
If you choose this sending setting, the following e-mails will be sent to your customers at intervals set according to certain rules:
Payment Status
Payment Paid
Payment Reminder
Payment Cancelled
After setting up payment
1) Payment Status
After the payment is created, the customer automatically receives an Payment Status e-mail notification .
2) Payment Reminder
Depending on how the customer proceeds (whether he pays/does not pay) and how the payment expiration is set on your side, the system automatically sends Payment Reminder e-mail notifications. These can go out to the customer up to 3 times (see table below).
Overview of e-mail notifications sent after payment has been set up
The table shows the times from the setting of the payment in which the e-mails will be sent.
Payment Expiration | When the e-mail will be sent | ||||
|---|---|---|---|---|---|
Payment | Payment Reminder (1st) | Payment Reminder (2nd) | Payment | ||
After payment is made
Once the customer has paid the payment, an e-mail notification is automatically sent to the customer Payment Paid.
All other scheduled e-mails for that payment are automatically cancelled.
After cancellation of payment
If a merchant or customer cancels a pending payment, an e-mail notification is automatically sent to the customer Payment Cancelled.
All other scheduled e-mails for that payment are automatically cancelled.
If the payment has expired, no message is send to the customer.
Examples of e-mail notifications
Below you can find find samples of the individual e-mail notifications that go to the customer's e-mail.
Payment Status
It is sent in both Single and Advanced Setting.
This message informs the customer that a payment has been established. However, it does not contain information about the current status of the payment, which the customer can find out by clicking on the Check Payment Status button. Here, the payment gateway can then pay or cancel the payment.
It goes to the customer immediately after his payment is established.
Message detail:
Sender: Comgate - payments@comgate.cz
Recipient: payer's email
Email Subject: Payment - www.urlobchodu.cz - B1SD-NBQC-2S8H
Sample notification of a pledged payment
Payment Paid
Sent only in Advanced Settings.
This message informs the customer that the established payment has been successfully paid.
It is sent to the customer after the payment has been made.
Message detail:
Sender: Comgate - payments@comgate.cz
Recipient: payer's email
Email Subject: Payment - www.urlobchodu.cz - B1SD-NBQC-2S8H - Paid
Sample notification of a paid payment
Payment Reminder
Sent only in Advanced Settings.
This message informs the customer that the specified payment has been successfully made.
It is sent to the customer after the payment has been made.
Message detail:
Sender: Comgate - payments@comgate.cz
Recipient: e-mail of the payer
Email Subject: Payment - www.urlobchodu.cz - B1SD-NBQC-2S8H
Sample Payment Reminder Notification
Payment cancelled
Sent only in Advanced Setting.
This message informs the customer that the established payment has been cancelled and can no longer be paid.
It is sent to the customer after the payment has been cancelled. It can be cancelled by both the customer (in the Payment Reminder e-mail notification or in the Payment Status notification, see above) and the merchant (in the Client Portal or via the API).
If the payment has expired, this message does not go out to the customer.
Message detail:
Sender: Comgate - payments@comgate.cz
Recipient: Payer's email
Subject of e-mail: Payment - www.urlobchodu.cz - B1SD-NBQC-2S8H - cancelled
Sample notification of cancelled payment
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