Payment Cancellation

Payment cancellation is used when the customer cancels the order in the e-shop (not at the payment gateway) and does not wish to complete the payment.

Cancellation of payment can be done using the API interface or in the Client Portal.

• You can find the cancellation button in the Client Portal in the transaction overview for each individual transaction.

• The procedure for cancelling a payment via the API can be found in the API documentation.

To successfully cancel a payment, the payment status must be Pending. If you want to return a payment that has already been paid, use the refund method.

Payment cancellation in the Client Portal

Payment cancellation by the customer