Shoptet

The first step in activating the payment gateway on the Shoptet platform is to purchase the Shoptet plugin.

Payments in CZK

As soon as your payment gateway is activated for a specific e-shop (URL), you can log in to the administration of your e-shop and activate the contracted payment methods under Settings > Delivery and payments > Payment methods.

A list of all contracted payment methods can be found in the Comgate Client Portal.

By default, the payment methods are accessible in your administration and it is up to you to activate the individual methods for your customers. You can activate them by clicking on the button in the “Visibility” column.

As for online bank transfers, you have two options to make them available to your clients:

1. Activate online bank transfers individually for each bank. In this case, they will appear separately in the payment methods offer in your e-shop.

2. Choice of  "online bank transfer" payment method (see figure below). This activates all the available online bank transfers. The customer chooses this payment method in your e-shop and is then redirected to the payment gateway menu, where they choose the bank they want to use for payment via internet banking.

Payments in foreign currencies

Payments in various currencies can be offered in the payment gateway. Foreign customers can typically make payments in EUR from a foreign bank account. For the payment gateway to function properly in your e-shop, we recommend following the instructions below.

Activation of foreign currencies

The first step is to add the foreign currencies. Shoptet allows you to add additional currencies using an extension. Therefore, you need to purchase the extensions. Open the Foreign Currencies extension page and install it in your e-shop:

Adding a payment method to the e-shop

Go to your e-shop administration. In menu go to Settings > Primary settings > Currencies. The “Add” bis visible and active utton in the upper right-hand corner.

Adding the EUR currency

In the dialogue window, choose the requested currency and add it to your e-shop. As an example, we chose the EUR currency:

Change of payment method

You also need to edit the payment method in the Payment Methods section. In the left-hand menu, go to Settings > Shipping & Payments > Payment Methods. To set a rule for a given currency, just click on the line with the requested payment method.

Payment method price list settings

After clicking on the name of the payment method, the detail of the payment method is displayed, with Price List settings on the page below. We recommend editing the predefined item, which is set to Czech crowns by default.

Currency adjustment in the payment method price list

In the dialogue, change the currency from CZK to EUR. This will ensure a functionality where the payment method is displayed only when the customer has selected a payment in EUR in the e-shop.

Switching order status

When the payment outcome is transferred from the payment gateway to your e-shop on the Shoptet platform, it is possible to change the order status automatically according to your requirements. You can find the settings for this feature in the Client Portal under Integration > Store settings > Shoptet order statuses.

Dual Transaction Status Forwarding

Shoptet does not natively support forwarding transaction status (it does not provide an accessible API). As a result, the transaction status can only be checked in the Shoptet administration, which may not always be practical, for example, for store staff.

However, the Comgate payment gateway offers the option of dual transaction status forwarding to a secondary URL within the Shoptet plugin, allowing the transaction status to be sent to an external application. The information is delivered via standard push notifications (see API documentation here).

This enables store staff, for example, to check whether an order for pickup at a collection point has been paid for or not – without needing access to the Shoptet administration.

If you are interested in setting up this feature, please contact our customer support and provide the secondary URL where you would like to receive transaction status updates.

Passing on the fee (Surcharge)

• We provide this service only to clients with Profi and Custom price list (individual price offer).

• This service is optional and you need to request its activation when concluding the contract. Existing clients can then contact our customer support.

• You can find more information about Surcharge here.

When using the Shoptet service, the merchant cannot choose for each single transaction via the payment gateway whether to apply the fee-shifting scheme to the payer when paying with a non-regulated card. If the service is activated, the fee-shifting scheme will be applied to all transactions when paying with an unregulated card.

Apple Pay a Google Pay

Surcharges cannot be applied for Apple Pay and Google Pay, so these payment methods are disabled by default for all payments. If you wish to enable Apple Pay and Google Pay anyway, please contact our customer support.

If you display Apple Pay and Google Pay as separate payment methods in your cart, be sure to hide them if they are deactivated.

In the case of payments via Apple Pay and Google Pay, the merchant will always be charged according to the type of card used and the applicable client price list.

Technical settings

The following settings must be made in the Shoptet administration for the fee transfer service to work properly.

Currency rounding

In the Shoptet administration it is necessary to set the rounding to two decimal places for the currency CZK and EUR. Otherwise the order will not be marked as paid and the amount on the receipts will not be equal to the actual payment amount.

To change the settings, go to the Settings > Basic setting> Currency, where you make the following settings:

1. Rounding the price of a product in the e-shop to a given number of decimal places: 2

2. Document rounding: Mathematical

3. Round the total price on the document to the given number of decimal places: 2

Important Information

Amount in the tab “Online platební transakce”

If the charge transfer service is activated, when paying with a non-regulated card, the amount in the "Online platební transakce" tab of the order detail does not match the amount of the total order due to a technical limitation on the Shoptet side. In this tab, the original amount is always displayed without the payer surcharge. So if for some reason you continue to work with this amount from this tab, for example in exports, statistics, etc., take this into account.

Proof of Payment Received

If you generate a payment receipt based on receipt of payment, the amount in this receipt will not be equal to the actual payment amount in case of payment by unregulated card, i.e. by applying a surcharge. In this setting, the amount on the receipt for the payment received will be equal to the original amount not increased by the payer surcharge. After manual re-generation of the document in Shoptet administration, the document for the received payment will be generated with the correct amount plus the surcharge.

To change the settings, go to the Setting > Orders> Documents > Proofs of payment received.

Refunds

Refunds are processed in the Comgate Client Portal after linking Shoptet with the payment gateway.