Tips

If you want your customers to be able to tip you for your services, you can use the tipping function directly on the terminal

Activating the function

To activate the tipping feature, you can contact our customer support or make the settings manually in your Client Portal. To activate the tipping feature, you can find the settings in the Client Portal under Integration → Shop Settings → Terminals (select a specific terminal and click on the pencil icon). Most terminals will install the new feature automatically within the next 30 minutes of activating it. If this does not happen, please download the new terminal configuration manually by following the procedure here.

Types of tips

It is possible to set up one of the following input options on the terminal:

• Fixed amount

• By a percentage of 5%, 10% or 15%

• By a percentage of 10%, 15% or 20%

• By a percentage according to your requirements (we always set 3 percent)

Entering a fixed amount as a tip is available even if one of the percentage options is active.

Tipping with a Fixed Amount

When entering a tip as a fixed amount, you first enter the base payment amount the customer is paying on the terminal. In the next step, you input the total payment amount, including the tip. The terminal will automatically calculate and display the breakdown.

Tipping as a Percentage

In this case, you can offer the customer the option to leave a tip as a percentage of the payment, based on the percentage option you’ve set:

• 5%, 10%, or 15%

• 10%, 15%, or 20%

• the margin of your choice

After selecting the desired percentage, the display will show the original payment amount as well as the total payment amount, including the tip.

Payment Process with Tips

1. On the terminal, select the Switchio Pay application.

2. In the menu, choose Payment.

3. Enter the payment amount the customer is to pay excluding the tip. Click Pay.

4. In the next step, enter the tip:

   1. For a fixed amount tip: Enter the total payment amount, including the tip.

   2. For a percentage tip: Click the icon showing the percentage rate. The payment amount will be calculated automatically.

5. Click Continue.

6. The customer taps their card to complete the payment.

Example of Entering a Payment with a Tip

(Note: Entering a variable symbol is optional.)

Displaying Tips on the Receipt

The tip amount will be printed on both the merchant's and the customer's receipt as a separate line item, regardless of the tipping method used (if receipt printing is enabled on the terminal).

Viewing tips in the Client Portal

If a tip has been added to the payment, the Client Portal will display the total amount paid and the amount of the tip that was included in that amount (the tip must be entered in one of the ways described above).

The Client Portal contains information about tips:

• under Payments → Transactions (column Tips)

• in the Transaction detail

• in the excel file with the statement of payments (Tip column), which can be downloaded from the Client Portal under the Transactions tab (see image below)

Payments with tips can also be filtered in the Client Portal.

The amount of the tip in the billing

The amount of the tip is not visible in the billing, the amount paid is displayed together with the tip.

Payout of Tips to a Separate Account

If you want to pay out tip amounts separately to a dedicated account (different from the one where your standard payments are deposited), please contact our customer support.

To activate this feature, the account must:

• Be in the same currency as the tips;

• Be unique, meaning it is not yet used for payment payouts for any of your terminals.

  • If you also have a payment gateway with Comgate and use a different payout account than for the terminal, this account can be used.

Settlement

The terminal receives the full paid amount, including tips. We then calculate the transaction fee. After that, we transfer the full tip amount (as entered during payment) to the separate account. The remaining amount is sent to your primary payout account.

A separate settlement file is provided for each account.