Tips

      Tips


        Article summary

        Activation of the Tip Function

        To have the Tips feature activated, contact our customer support.

        If you want your customers to be able to tip you for your services, you can use the tipping function directly on the terminal.

        Activating the feature

        To activate the tipping feature, please contact our customer support.

        Most terminals will install the new feature automatically within 30 minutes of activation by customer support.  If this does not happen, please download the new terminal configuration manually by following the procedure here.

        Types of tips

        It is possible to set up one of the following input options on the terminal:

        • Fixed amount

        • By a percentage of 5%, 10% or 15%

        • By a percentage of 10%, 15% or 20%

        Entering a fixed amount as a tip is available even if one of the percentage options is active.

        Tipping with a Fixed Amount

        When entering a tip as a fixed amount, you first enter the base payment amount the customer is paying on the terminal. In the next step, you input the total payment amount, including the tip. The terminal will automatically calculate and display the breakdown.

        Tipping as a Percentage

        In this case, you can offer the customer the option to leave a tip as a percentage of the payment, based on the percentage option you’ve set:

        • 5%, 10%, or 15%

        • 10%, 15%, or 20%

        After selecting the desired percentage, the display will show the original payment amount as well as the total payment amount, including the tip.

        You can enter the tip as a fixed amount, even if you have the percentage option set. In this case, you don't select a percentage value for the tip but instead directly input the amount using the keyboard.

        Payment Process with Tips

        1. On the terminal, select the Switchio Pay application.

        2. In the menu, choose Payment.

        3. Enter the payment amount the customer is to pay excluding the tip. Click Pay.

        4. In the next step, enter the tip:

          1. For a fixed amount tip: Enter the total payment amount, including the tip.

          2. For a percentage tip: Click the icon showing the percentage rate. The payment amount will be calculated automatically.

        5. Click Continue.

        6. The customer taps their card to complete the payment.

        Example of Entering a Payment with a Tip

        (Note: Entering a variable symbol is optional.)

        Displaying Tips on the Receipt

        The tip amount will be printed on both the merchant's and the customer's receipt as a separate line item, regardless of the tipping method used (if receipt printing is enabled on the terminal).

        Viewing tips in the Client Portal

        If a tip has been added to the payment, the Client Portal will display the total amount paid and the amount of the tip that was included in that amount (the tip must be entered in one of the ways described above).

        The Client Portal contains information about tips:

        • under Payments → Transactions (column Tips)

        • in the Transaction detail

        • in the excel file with the statement of payments (Tip column), which can be downloaded from the Client Portal under the Transactions tab (see image below)

        Payments with tips can also be filtered in the Client Portal.

        The amount of the tip in the billing

        The amount of the tip is not visible in the billing, the amount paid is displayed together with the tip.

        Example of tip display in the Transactions tab in the Client Portal

        Example of tip display in the Transaction detail in the Client Portal


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