Bank Transfers

A bank transfer is a transfer of money between two banks without using a credit card. Approximately 20% of customers on Comgate's payment gateway use this method, preferring it for a variety of reasons: they don't carry a payment card, don't want to enter their card details, have exceeded their daily limit, or simply find it more practical and faster to log into online or mobile banking and confirm the payment there.

Logging in to online banking or the app also guarantees the security of this payment method - payment confirmation can only take place there. When processing the transaction, security is guaranteed by the fact that the connection between the banks is encrypted. 

Bank transfers without the use of Visa or Mastercard are a common practice, in some countries they even dominate. In recent years, this method has been on the rise in nearby Poland, Belgium and the Netherlands, for example.

By offering bank transfer payment methods, you will satisfy the demand of a significant number of customers and you will also save money. The cost of making a bank transfer is lower than, for example, paying by card, so the transaction fee is also lower.

The Comgate payment gateway offers several types of bank transfers, which differ in the way they are entered, the speed of confirmation and execution. A detailed description of their process can be found below.

Payment in the mobile app

On a mobile device running iOS or Android, you can choose to pay via the mobile app. This is a user-friendly and fast option for payment by bank transfer. The payer logs into the mobile banking app and confirms the pre-filled payment order there. The transfer can then take place as an instant transfer if the payer's bank allows it. This payment method is available from banks that support it.

Payment process

1. The payer selects the payment by bank transfer or QR code in the payment gateway on the mobile phone and then selects his/her bank.
2. In the next step, the payer selects the Pay in mobile app option and is instructed to select the mobile banking app in the system tray.
3. The mobile banking app opens and the payer logs in using the usual method (e.g. biometric authentication).
4. In the mobile application, the payer confirms the pre-filled payment order.

PSD2 payment

The Open Banking Standard bank transfer, also known as PSD2 payment, uses indirect payment order services and provides lower transaction costs while ensuring instant payment confirmation. However, not all Czech banks facilitate convenient payments using this service.

The PSD2 payment service provider is KEVIN EU, UAB, ID 304777572, located at Lvovo g. 25-104, Vilnius (hereinafter referred to as 'kevin.'). Kevin. holds a payment institution licence No. LB000458 issued by the Bank of Lithuania and is duly notified as a foreign payment institution providing payment services in the Czech Republic. KEVIN EU, UAB can be verified as a foreign payment institution providing cross-border services in the Czech Republic by checking the Regulated and registered financial market entities lists on the website of the Czech National Bank.

Payment process

1. To make a payment, the customer selects bank transfer and then chooses their bank.
2. The customer selects the Pay option in internet banking.
3. The customer confirms their agreement to be redirected to internet banking and that 'kevin.' is the payment processor. 
4. The name of the provider, 'KEVIN EU, UAB' or 'kevin.', will be clearly displayed to the customer before they log into their bank's online banking system. They will also be asked to grant account access to the provider for the PSD2 payment.   
5. Once logged in, the customer confirms the instant payment order placed through kevin.

Online bank transfer

The pre-filled bank transfer offers convenience for the payer as well as immediate confirmation of the payment. On the other hand, bank charges for this service are usually substantial. Therefore, we use pre-filled bank transfer on the Comgate payment gateway for banks where Open Banking Standard payments are not functional or less user-friendly.

Payment process

1. The customer selects their bank from a list of banks.
2. After selecting the bank, the customer has the option to make the payment via QR code (valid for Czech banks) or click on "Pay in Internet Banking" and is redirected to Internet Banking.
3. After logging into online banking, the customer is presented with a pre-populated payment order. In this order, the customer does not have the possibility to change the amount, the variable symbol or the beneficiary's bank.
4. After payment, the customer is redirected back to the e-shop.