Payment Cancellation

Payment cancellation is used when the customer cancels the order in the e-shop and does not wish to complete the payment.

Cancellation of payment can be done using the API interface or in the Client Portal. You can find the cancellation button in the Client Portal in the transaction overview for each individual transaction. The procedure for cancelling a payment via the API can be found in the API documentation.

To successfully cancel a payment, the payment status must be Pending. If you want to return a payment that has already been paid, use the refund method.

Payment cancellation in the Client Portal

Payment cancellation by the customer