Payments and statements

Customers' payments are transferred to your account every business day after deduction of the transaction fees in one total amount. If you use multiple currencies, the transactions are transferred for each currency individually.

Payment status

The merchant receives information on the status of each payment initiated. Confirmed is the payment status for successful transactions, while Cancelled is used for transactions that do not go through, such as when the payment expires on the payment gateway.

Report details 

To set the email address for notifications, go to the Client Portal > Integration tab > Contact details > Email for individual payment information. 

If the e-mail address is not provided, messages will not be sent. 

Bank transfer detail

For CZK transfers, refer to the recipient message for a summary of payments, fees, refunds, and repayments. For EUR bank transfers, find this information in the remittance info field.

Daily billing

As a part of everyday transaction settlement by one bulk transfer, we send an e-mail with a breakdown of transactions in the following formats:

• CSV – file suitable for automatic processing in information systems
• ABO – format suitable for automatic import to accounting systems
• PDF – accounting receipt

All the daily statements are downloadable in the Client Portal under Payment > Transfers to BA or you can download them via the API protocol.

Report details

Monthly billing

Monthly billing contains an overview of all the daily transfers on your bank account and a summary of daily statements for the given month. 

Every month, you will receive files summarising bank transfers for each business day in your email.

The attached files will be in the following formats:

• CSV – for automatic processing in information systems
• ABO – for automatic import into accounting software
• PDF – for accounting documents

Monthly billing is generated no later than on the 6th day of the following month. You will find it in the Client Portal under Payments > Billing.

Report details

To set the email address for receiving statements, navigate to the Client Portal > Integration tab > Contact details > email for bulk payment statements.

Please note that disabling the sending of these messages is not an available option.

Sample files for download

Payment gateway:

• CSV sample file
• ABO sample file with individual fees
• ABO sample file with aggregate fee
• Sample daily statement in PDF
• Sample monthly statement in PDF
• ukázkové měsíční vyúčtování v CSV

Payment terminal

• CSV sample file
• ABO sample file with individual fees
• ABO sample file with aggregate fee
• Sample daily statement in PDF
• Sample monthly statement in CSV

Payment Breakdown Items

Merchant – the e-shop identifier can be found in the Client Portal under Stores settings > Store connection.

Date of establishment – the date when the payer was redirected from the shopping cart to the payment gateway.

Date of payment – the day when the bank confirmed the payment.

Date of transfer – the date when the bulk transfer of transactions was paid.

Billing month – the month, to which the payment is accounted.

Comgate ID – a 12-digit code, unique payment identifier.

Product – any product identifier, which your system uses under the "name" parameter when creating a payment.

Description – a short product description (1-16 characters) which your system uses during the payment creation under the "label" parameter.

Payment variable symbol – the variable symbol assigned to the payment. 

Transfer variable symbol – a variable symbol of the bulk transfer.

ID from a Client – a matching symbol that identifies the item and the customer who ordered it (e.g. order number, customer number, etc.). Within the API protocol, this is the RefId parameter that the system sends when the payment is created.

Confirmed amount – the amount of the completed transaction (the price of the customer's order).

Transferred amount – the amount transferred to the e-shop's bank account (reduced by the transaction fee).

Total fee – the fee according to the tariff.

Interchange fee – the fee paid by the processing bank to the issuing bank.

Association fee – the fee that the card association will receive from the transaction.

Processor Fee – the fee charged by the processing bank for processing a transaction.

Card type – we distinguish 4 card types:

• EU CONSUMER – consumer cards issued in the Czech Republic and EU
• EU UNREGULATED – unregulated cards issued in the Czech Republic and EU
• NON EU CONSUMER – consumer cards issued outside of the EU
• NON EU BUSINESS – business cards issued outside of the EU

Error message

When sending requests to the payment gateway, you may encounter error messages that the payment gateway returns. The merchant will receive information about these errors to their email address. If multiple identical errors occur, they are grouped into one notification message.

An overview of all error messages with an explanation can be found under the link here, or directly in the technical documentation.

Report details

Set the email address to which the error message should be sent in the Client Portal > Integration tab > Contact details > Email for sending errors in the eshop link.

It is not possible to turn off the sending of these messages.

Notification for Payers

Information on Payment Establishment

When a payment is created, the system automatically generates a message and sends it to the payer's email.

Report details

To modify these notifications, go to the Integration tab in the Client Portal > Store Connection > Customer Notifications.

Refunds

Refunds are typically issued to the original payment method.

If the payment was made by credit card, the refund will be issued to the same credit card. No notification will be sent in this case. However, if the original payment method is not available, such as an expired credit card, the payer will receive an email requesting their bank account details for the refund to be processed.

Report details

It is not possible to turn off the sending of these messages.

Frequently Asked Questions

To which email address are notifications sent to the payer?

Notifications are sent to the email address provided by the payer during the payment setup process on the e-shop.

When do I receive my monthly billing?
We send the monthly billing to your registered e-mail address no later than on the 6th day of the month. You can also find it on the same day in the Client Portal under Payment > Billing

How to link a variable symbol with the ID of the customer's order ID?
We send payments under our variable symbols. To link transactions with orders (your internal variable symbol) you can use the refID parameter, which is displayed in the CSV. file in “ID from a client” column.
If you wish to include a verbal description in the "product“ .CSV column, enter “name” in settings.
More information is available in the API protocol.

What does "manual operation" mean on a bill?

A manual operation is the term for an item on the daily billing that required manual interaction by a Comgate staff member (e.g., a refund when the store did not have enough funds to perform it automatically).

What is the difference between 100% and regular payout?
By default, all our customers have the payout of payments set to a daily basis.
At the customer's request, 100% payout can be set, where we would send the total amounts daily and the fees will be balanced once a month in the form of an issued invoice.
This service is charged at a rate of 0.1%. The value of the transaction fees will be increased by this amount.