Payout of Funds from Transactions

We typically send payments on the same day they are credited to our account. The payout date may vary depending on the payment method chosen by the payer or the time when the payer made the payment.

In some cases, delays in payouts may occur due to local public holidays affecting bank transfers in the countries from which the funds are sent.

EUR payouts via SEPA Instant

For payouts in EUR, funds are credited to the merchant's account immediately after being sent from the Comgate account. We process payouts using the SEPA Instant service, which eliminates delays in transfers between banks.

The condition for the accelerated crediting of funds to the merchant's account is that their bank supports the SEPA Instant service. This includes all banks in countries where the EUR is the official currency. Additionally, it includes selected banks in the Czech Republic: Fio banka, J&T Banka, Oberbank, Partners banka, and UniCredit Bank.

Payout Options

Comgate offers daily, weekly, or monthly payout cycles.

You can choose your preferred cycle when signing the contract or by contacting our customer support.

Explanations:

• D = Date when the payer made the payment marked as PAID

• +1, +2, +3… = Number of business days until the client receives the payout

Daily Payouts

All payments are paid out on each business day. The timing depends on the payment method used.

For payment terminals

Standard payout terms:

• In CZK: D+2

• In EUR: D+1

We activate this type of payout automatically for all clients who signed a contract after 1 May 2025. If you signed a contract before this date and wish to activate this feature, please contact our customer support.

For the payment gateway

As standard, we process the payout of funds every working day, transferring all payments that have been credited to our account.

The payout of money may vary depending on the payment method.

We also offer a simplified payout model where all payments for a specific day are paid out together:

• In CZK: D+2

• In EUR: D+1

• In PLN and other currencies: D+3

To activate the simplified model, please contact our customer support.

Weekly Payouts

All payments that arrived in the Comgate central account during the previous week (Monday–Sunday) are paid out on the following Monday.

Monthly Payouts

All payments received on Comgate’s central account during the previous month are paid on the first business day of the new month.

Payout Timing by Payment Method

The following tables show the payout schedules for daily payouts.

VISA Card Payments

Mastercard Payments

CZK Bank Transfers

EUR Bank Transfers

PLN Bank Transfers

Deferred Methods / Installment Sales