Payout of Funds from Transactions

Funds from transactions are first credited to Comgate’s central account at UniCredit Bank, from which they are then paid out to clients’ accounts. The payout timing depends on when the funds arrive in Comgate’s account, which can vary depending on the payment method chosen by the payer or the time the payment was made.

We usually send the funds on the same day they arrive in the central UniCredit Bank account, or at the latest on the next business day – depending on the time the payment was made.

• Clients with an account at UniCredit Bank typically receive funds on the same day.

• Clients with an account outside UniCredit Bank typically receive funds on the next business day.

In some cases, payouts may be delayed due to public holidays affecting bank transfers from Poland and Slovakia.

Payout Options

Comgate offers several options for how funds are paid out to your account. You can choose your preferred option when signing the contract or contact our customer support to adjust it.

Daily Payouts

All payments are paid out on each business day. The timing depends on the payment method used.

Payouts D+2

For payment terminals

All payments are paid out 2 business days after they were made (status PAID). The exception is merchants trading in EUR – these payments are always paid out in D+1 mode.

This type of payout is activated automatically for all clients contracted after May 1, 2025. If you signed a contract before this date and want to enable this function, please contact our customer support.

For the payment gateway

All payments are paid out 2 business days after they were made (status PAID). The exception is bank transfers in PLN, which are paid out 3 business days after payment, and payouts of all other currencies are processed together with them (i.e. D+3).

This type of payout is not activated automatically; to enable it, please contact our customer support.

Weekly Payouts

All payments that arrived in the Comgate central account during the previous week (Monday–Sunday) are paid out on the following Monday. Some payments made at the end of the week may be paid out during the next week – depending on the payment method used by the payer.

Monthly Payouts

All payments received on Comgate’s central account during the previous month are paid on the first business day of the new month. Some payments made at the end of the month may be paid in the following month, depending on the payment method used by the payer.

Payout Timing by Payment Method

The following tables show the payout schedules for daily payouts.

Legend:

• D = Date when the payer made the payment marked as PAID

• +1, +2, +3… = Number of business days until the client receives the payout

VISA Card Payments

Mastercard Payments

CZK Bank Transfers

EUR Bank Transfers

PLN Bank Transfers

Deferred Methods / Installment Sales