Terminal User Manual

Comgate offers a choice of 4 types of payment terminals: CT20 Fix (fixed – connected to the mains, can be connected to a pinpad ) N5 Move  (portable – with rechargeable battery) N5 Fix  (fixed – conne...

The round button on the left side of the terminal is used to switch it on and off. To turn the terminal on, press and hold the button until the display lights up. To turn the terminal off, hold the button until the "Power Off; Reboot; Airpl...

Comgate payment terminals require a stable internet connection to function correctly. Depending on the terminal model and your operating conditions, you can use the following connection methods: Wi-Fi connection – ideal for stable wire...

In order to make payment transactions on the terminal, it needs an internet connection - for example, via Wi-Fi. The terminal only supports networks that use the usual 2.4 GHz frequency. For smooth operation, we recommend ensuring a good Wi-Fi sign...

If you have your own SIM card, you need to insert it into the terminal. SIM Card Type Always insert a standard-size SIM card into the terminal (do not use a microSIM or nanoSIM). N5 Fix / CT20 Fix The SIM card slot is located on the b...

CT20 Fix CT20 Fix terminals can be connected to the Internet via an Ethernet cable. The port for the Ethernet cable is located on the bottom of the terminal. Turn the display of the terminal face down. Remove the back cover. Pl...

To ensure the POS system can communicate with the terminal, it is necessary to set a fixed IP address for the terminal on the local network. This is because most Wi-Fi routers have dynamic IP address allocation (DHCP server) enabled by default, whic...

When the terminal is connected to Wi-Fi, LAN or via a data SIM, the connection indicator appears in the status bar at the top of the screen.  We recommend that you check the status of the terminal: Launch the Switchio Store app - th...

The printer is placed in the upper part of the terminal. The terminal is supplied with one paper roll. Running out of paper is signalled by the red stripe during printing. To replace, use a Thermo cash register roll type 57/40/12 (18m) BPA free rol...

In the main menu of the payment application there is an icon at the top with the status of the internet connection, server status, date and time and terminal ID.  At the bottom there are buttons to view the dashboard, payment and Switchio P...

Displaying transactions in the Client Portal To view transactions made via the terminal, go to the Customer Payments section in your Client Portal . Please note that payment processing times may vary depending on the type of terminal u...

Choose "Payment" in the menu Enter the amount If you have requested multiple currencies in the terminal, click on "Payment in EUR"/"Payment in CZK" to switch. Then choose the currency you need. Confirm the amount by pressing ...

It is possible to enter your own variable symbol when making a payment via terminals. However, the maximum length allowed is 20 alphanumeric characters. To switch between numbers and letters, you must change the keyboard. Select "Payment" in t...

If you want your customers to be able to tip you for your services, you can use the tipping function directly on the terminal Activating the function To activate the tipping feature, you can contact our customer support or make the settin...

There are three ways to refund funds that have already been paid at the payment terminal: Directly in the payment terminal environment via the "Cancel" function. This is used to cancel the last transaction made, for example, if the operator e...

Use the "Cancel" feature to cancel the last transaction that was completed on the terminal. Cancellation is performed, for example, in the following situations: The operator has entered an incorrect payment amount. The signature on t...

Terminals offer the ability to print a receipt regardless of whether the terminal is connected to the POS system. Activating the function Terminals are supplied with the receipt printing function enabled as standard for both the merchant and...

Closing Performing a closing adds up the total amount of transactions made on the terminal since the last closing (typically done at the end of the business day). The closing resets the transaction history on the terminal, and any further payme...

If the payment application is removed from the terminal home screen (e.g. by mistake), you can return it manually via the widget menu. To open the widgets menu, click and hold your finger in the available space on the home screen. The home s...

Settings The settings include tools for downloading parameters from the server and editing them, which you can use in case a change has been made on the terminal that has not been propagated to its system (e.g. disconnection from the POS system). ...

To ensure the terminal functions correctly, it must have the latest software version installed. Updates for the terminal occur automatically; in some cases, a manual update is required. Current Software Version The current version of the...

When activating certain features, customer support may ask you to download a new terminal configuration. This process needs to be completed manually following the steps below. Steps In the Switchio Pay app, go to Settings → Server Para...

In some cases, you might need to clear data of the Switchio Store app. Here is how to do it. On the main screen, click the "Settings" gear icon. In "Settings", select "Applications". Then click on "Switchio Store". ...

The Comgate payment terminal is designed for payments with accommodation portal cards. This feature is used by accommodation providers who showcase their offerings on one of the online booking platforms, such as Booking , Expedia , Ago...

MOTO payments are currently only available to clients who wish to use accommodation portal cards on their terminals. More information about this service can be found in a separate article .